Employee Experience
Recently, I have been looking at the relationship between employee experience and employee productivity / corporate productivity. Employee experience is a relatively new topic in IT. While there is a lot of research about customer experience and how it impacts the corporate bottom line, the research around employee experience is limited. In the process, I found a good article in Harvard Business Review “Why the Millions We Spend on Employee Engagement Buy Us So Little” by Jacob Morgan. It turns out there is a lot more research on the relationship between employee engagement and performance but the results were not very encouraging: performance gains are short lived and when the effects of the engagement fade, the performance goes back down. No wonder that now the industry is looking at employee experience as the next possible way to increase employee productivity. Employee experience is defined more broadly than just having good tools at work and includes the office environment